Returns

Return requests

To request a return, contact LuxEra Style within 7 days after your order is delivered. We will review eligibility and provide return instructions. Please contact us before sending an item back.

Return postage

LuxEra Style covers return postage for eligible returns. Contact us to arrange return postage before sending your item back.

Item condition

Returned merchandise should be unworn, unwashed and in original condition with any original tags or packaging still attached. Items showing signs of wear, washing, damage or alteration may not be eligible for return.

Final-sale and non-returnable items

Any final-sale restriction must be clearly identified before purchase. Discounted items are not automatically excluded from returns. These conditions do not limit rights that applicable consumer law provides for faulty, damaged or incorrectly supplied goods.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Your bank or card provider may require additional time to post the credit.

Order problems

If your order arrives damaged, incorrect or with an item missing, contact us promptly with your order details and photos when helpful so we can review the issue.

Questions about this information? Support@luxerastyle.com · FAQs